Refund policy
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Return and Refund Policy
At Happilite, we take great care in packing and delivering our products safely to our customers.
Due to the nature of our food products, all products sold on our website are non-returnable and non-refundable once delivered, except in cases where the product is received in a damaged condition during delivery.
Damaged Product During Delivery
If the product is damaged at the time of delivery, customers must record a clear unboxing video from the beginning, showing the sealed package, opening of the package, and the damaged product received.
To request a refund for a damaged product, please contact us with the following details:
- Order ID
- Customer name and contact number
- Clear unboxing video
- Photos of the damaged product and packaging
Once we receive and verify the submitted proof, our team will review the request and process the refund if the claim is approved.
Important Conditions
- Refund requests without a proper unboxing video will not be accepted.
- The unboxing video must clearly show the package being opened for the first time.
- Products will not be eligible for refund due to taste preference, change of mind, wrong order placed by the customer, or after the package has been opened and used.
- Refund approval is subject to verification by our team.
For any refund-related queries, customers can contact our support team through the contact details provided on our website.
