Privacy policy

Welcome to Happilite (“we”, “our”, “us”). We respect your privacy and are committed to protecting the personal information you share with us when you visit our website https://happilite.com/, browse our products, place an order, contact us, or interact with our services.

Happilite is a health-focused Indian snack brand offering premium roasted and raw makhana (fox nuts), sourced from Bihar and positioned as a healthier alternative to traditional snacks. This Privacy Policy explains how we collect, use, store, protect, and disclose your information.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you place an order, contact us, subscribe to updates, or submit a form on our website, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Order Details
  • Information provided through messages, feedback, or support requests

B. Payment Information

Payments made through our website may be processed using secure third-party payment service providers. We do not store your full debit card, credit card, UPI, or banking details on our servers.

However, we may receive limited transaction-related information such as:

  • Payment Status
  • Transaction Reference/ID
  • Payment Method
  • Order Confirmation Details

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Referring Website or Source
  • Pages Viewed
  • Time Spent on Pages
  • Date and Time of Visit
  • Clickstream Activity

D. Cookies and Similar Technologies

We may use cookies, pixels, tags, or similar technologies to improve your browsing experience, understand user activity, remember preferences, support cart and checkout features, and improve marketing performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders.
  • To arrange shipping and delivery of products.
  • To send order confirmations, updates, invoices, and transactional communications.
  • To respond to questions, complaints, or support requests.
  • To improve our website, products, customer experience, and services.
  • To detect fraud, suspicious activity, or misuse of our website.
  • To comply with legal, tax, accounting, and regulatory requirements.
  • To send promotional offers, launches, and marketing communications where permitted by law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share your information with trusted third parties including:

  • Payment processors for secure payment processing.
  • Shipping and logistics partners for order delivery.
  • Website hosting and technology service providers.
  • Marketing and communication partners for email, SMS, or WhatsApp campaigns.
  • Government authorities, regulators, or law enforcement agencies where required by law.

Such third parties are expected to handle your information securely and only for legitimate business purposes.

4. Cookies Policy

Our website may use cookies and similar tracking technologies for:

  • Website functionality
  • Remembering user preferences
  • Cart and checkout operations
  • Website analytics
  • Performance monitoring
  • Advertising and remarketing

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Marketing Communications

If you subscribe to our newsletter, contact us, make a purchase, or otherwise opt in, we may send:

  • New product launch announcements
  • Special offers and discounts
  • Promotional campaigns
  • Brand updates and announcements

These communications may be sent via Email, SMS, WhatsApp, or other digital channels.

You can unsubscribe at any time through the unsubscribe link, by replying STOP where applicable, or by contacting us directly.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete orders and customer support interactions
  • Maintain business and financial records
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce policies

Once no longer required, information may be securely deleted, anonymized, or disposed of in accordance with applicable laws.

7. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no internet-based platform can guarantee complete security, and therefore we cannot assure absolute protection of your information.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction or updates.
  • Request deletion of personal information.
  • Withdraw consent for marketing communications.
  • Object to or restrict certain processing activities.
  • Request a copy of your information where legally applicable.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to social media pages, partner websites, or third-party platforms. We are not responsible for the privacy practices or content of external websites.

10. Children's Privacy

Our products and website are intended for a general audience and are not specifically directed toward children.

If you believe a child has provided us with personal information, please contact us so appropriate action can be taken.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page along with the revised Last Updated date.

We encourage users to review this Privacy Policy periodically.

12. Contact Us

Happilite
Address: Rambhadra, Hajipur, Bihar – 844101, India
Phone: +91 9181471783
Email: support@happilite.com

13. Consent

By accessing or using our website, submitting your details, or purchasing our products, you agree to the collection and use of your information in accordance with this Privacy Policy.

14. Analytics and Advertising Tools

If our website uses tools such as Google Analytics, Meta Pixel, Google Ads, or similar services, these tools may collect information such as IP address, device information, pages visited, and interactions with the website through cookies and similar technologies.

15. Legal Entity Name

If Happilite is operated by a registered company or proprietorship, this policy may be updated to include the applicable legal entity name.

Disclaimer: This document is a general website-ready draft and should be reviewed by a qualified legal or compliance professional before publication.

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